Terms of service

These terms govern your use of direct2.net and the Direct2 software, provided by [pending: legal entity name] ("Direct2", "we", "us"). If you use Direct2 under a signed subscription agreement, that agreement controls where it differs from these terms.

Decision support, not a substitute for judgment

Direct2 computes, flags and blocks. It checks duty and rest, currency, maintenance status, weight and balance, and the other items it is configured to check, and it shows where each value came from and how current it is. Qualified people make the decisions: releasing a flight, accepting a trip, returning an aircraft to service, accepting a risk.

Responsibility for regulatory compliance stays with the certificate holder. Direct2 does not hold or operate under your certificate, does not submit reports to the FAA on your behalf, and does not replace your operations specifications, manuals or the judgment of your management personnel.

Your account

• You're responsible for who you give access to, the roles you assign, and keeping sign-in credentials secure.
• You're responsible for the accuracy of the data you and your integrations enter, including aircraft, crew and regulatory settings.
• Tell us promptly if you suspect unauthorized access.

Your data

You own the data you put into Direct2. We use it only to provide, secure and support the service, as described in our privacy policy. You can export your data yourself at any time while your subscription is active, and for [pending] days after it ends. Continuity arrangement if Direct2 stops operating: [pending].

Acceptable use

• Don't attempt to break, overload or bypass security on the service.
• Don't access another customer's data or try to.
• Don't use the service to break the law or to store content you have no right to store.
• Report vulnerabilities through our security disclosure policy.

The demo operator

The demo operator is a fictional Part 135 operator populated with sample data. It's for evaluation only. Don't enter real operational, personal or customer data into it. Demo operator terms: [pending].

Fees

Fees, billing and renewal are set in your order form or subscription agreement. Payment terms: [pending].

Availability and changes

We aim to keep the service available and publish its current state on our status page. Service levels: [pending]. We improve the software continuously. If a change materially reduces functionality you rely on, we'll tell you in advance.

If we find a defect in a calculation that may have affected your records, we'll notify every affected customer, explain what was affected, and tell you how to review it.

Suspension and termination

You can stop using the service as your agreement allows. We may suspend access to protect the service or other customers, or for non-payment, after notice where we can give it. Termination details: [pending].

Warranties and liability

Warranty disclaimer: [pending].
Limitation of liability: [pending].
Indemnification: [pending].

Governing law

Governing law and venue: [pending].

Changes to these terms

If we make a material change, we'll update the date above and tell customers before it takes effect.

Contact

[pending: legal entity name]
[pending: mailing address]
legal@[pending]